Refund policy
At Fabic Store, our products are created and produced specifically for each order. Whether you choose a completely personalized product made from your photographs or a pre-designed 3D model, production may involve materials, printing time, and resources that are committed specifically to your order.
For this reason, all orders are prepaid, and orders generally cannot be cancelled or returned once production has started.
1. Why Our Products Are Not Eligible for Cancellation After Production Begins
Our products are not ordinary ready-to-ship inventory.
Once an order is placed, we may begin preparing, printing, assembling, finishing, or otherwise producing the product specifically for that order. Once production has started, the product may no longer be suitable for resale to another customer.
This applies to both:
Pre-designed 3D Models
Products such as character models, collectible models, and other pre-designed 3D models are produced according to the order placed by the customer.
Although the design itself may be a standard design, the physical product is produced specifically against your order. Once the model has been printed or production has begun, we may not be able to sell that particular physical product to another customer.
Therefore, cancellation is generally not available once production has started.
Custom Photo-to-3D Products
Our photo-to-3D products, including 2D photographs transformed into 3D miniature paintings, family miniatures, and other personalized 3D creations, are made specifically for you.
Your photographs, number of people, appearance, customization choices, and other instructions are used to create your individual product. Because the finished product is uniquely made for you, it cannot be resold to another customer.
Therefore, custom photo-to-3D products cannot normally be cancelled, returned, or refunded once customization or production has started.
2. Cancellation Before Production
If you need to cancel your order, please contact us as soon as possible.
A cancellation request may be considered only if we have not yet started production or customization.
Once we have started designing, modeling, printing, assembling, or producing your order, cancellation will generally no longer be possible.
If a cancellation is approved before production begins, any applicable refund will be processed through the original payment method.
3. Change of Mind
Because our products are produced specifically against customer orders, we do not accept returns or provide refunds simply because a customer:
- Changes their mind;
- No longer wants the product;
- Ordered the wrong size, variant, or option;
- Decides they no longer need the product; or
- Does not wish to keep a product that was produced according to their order.
4. Customer-Provided Photos and Information
For personalized products, customers are responsible for providing accurate photographs and customization information.
Please carefully check your photographs, number of people, sizes, and other customization details before placing your order.
We are not responsible for issues caused by:
- Low-quality, unclear, or unsuitable photographs provided by the customer;
- Incorrect information provided by the customer;
- Incorrect customization instructions provided by the customer; or
- Customer-selected options or specifications.
4A. Photo Quality Review and Customer Contact
For personalized products, we may review the customer’s photographs before production.
If we determine that a photograph is too low-quality, unclear, or otherwise unsuitable for producing the requested product, we will personally contact the customer by phone or Email to discuss the issue and, where possible, request a replacement photograph or confirm an alternative solution.
Customers are responsible for responding promptly to our calls or messages and for providing suitable replacement photographs when requested.
If we are unable to reach the customer after several attempts, or if the customer does not provide a suitable replacement photograph within the required production timeframe, we may proceed with production using the photograph originally provided. In such cases, the resulting product may not meet the customer’s expectations or may be of low quality, and this will not generally qualify for a return, replacement, or refund.
5. Damaged, Defective, or Incorrect Products
Our no-cancellation and no-return policy does not prevent you from contacting us about a product that has a genuine issue.
If you receive a product that is:
- Significantly damaged during delivery;
- Defective due to a manufacturing or printing issue; or
- Substantially different from what you ordered due to an error on our part,
please contact us as soon as possible after delivery.
To help us check the package and product, you must record a continuous, unedited video while opening the package. The video should clearly show the unopened package, shipping label, package condition, and the product as you take it out.
Please provide your order number and the complete package-opening video when reporting the issue. Additional clear photographs of the product and packaging may also be requested.
If you provide only photographs after the package has already been opened, without a package-opening video, we may be unable to verify whether the damage or issue occurred during delivery. In such cases, the claim may not be eligible for a replacement, repair, or refund.
If the issue is verified to have resulted from an error or defect on our part, we would provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.
6. Refunds
Except where a cancellation is approved before production or where a genuine product issue is confirmed to be caused by a manufacturing, printing, or fulfillment error on our part, payments for products that have entered production are generally non-refundable.
Where a refund is approved, it will normally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or bank.
7. Contact Us
If you have any questions regarding your order or believe you have received a damaged, defective, or incorrect product or want to cancel the order before production starts, please contact us with your order details and supporting photographs/videos.
Fabic Store
Bhuwana, Udaipur, Rajasthan, India – 313001
Email: fabicstore0@gmail.com
Phone: +91 7726 959 771